Thursday, September 29, 2011

Ma'am - I Am Sorry I Can't Help You

Once a week I work the front desk towards the end of the day.  It's not a bad gig - the phones are pretty quiet, I can still get my stuff done, and it provides a nice change of scenery.

But Monday night, I took the following phone call*:

Me: Thank you for calling *Company Name Redacted*.  How may I direct your call?

Caller: I lost my Platinum card and I need you to cancel the card immediately.  IMMEDIATELY.

Me: Ma'am - you called *Company Name Redacted* not a credit card company.

Caller: Connect me to someone who can cancel my card IMMEDIATELY!

Me: Ma'am, like I said, you called *Company Name Redacted*.  I don't have the power to cancel your credit card.

Caller:  Why not?

Me: Ma'am, we are not your credit card company.  This is *Company Name Redacted*, we don't have anything to do with credit cards.

Caller: Then transfer me to someone who can help.

Me: Ma'am, there is no one here who can help you.

Caller: And why not?

Me: No one here can cancel your card.

Caller: So what should I do?

Me: Call your credit card company?

Caller:  Okay, connect me to them.

Me:  I can't connect you to another company.

Caller: Then what should I do?

Me: Call your credit card company?

Caller:  What's the number?

Me: Ma'am - I don't have that information.


Caller: You should be ashamed of yourself for not being able to cancel my credit card.


Wow - I always thought calls like this were made up to amuse people on the internet.  I guess I was wrong.  Oh so very wrong.

~ The Office Scribe

* Conversation may not have been this word for word, but since I don't take down everything everyone says to me, I sometimes have to paraphrase.  

Monday, September 19, 2011

Manic Monday #59

Fun Fact - Julius Caesar did not live in the 1920's, no matter what my coworkers say.

That's it.  That's all I got today.  You can blame my lack of posting on the fact that I started working 11:30 - 7:30 on Mondays, which leaves me wiped by the time I get home.

I know, I suck.

~ The Office Scribe